What countries do you ship to?
We ship to the whole world except Cuba, Ecuador, Guatemala, Iran, Iraq, Jamaica, North Korea, Panama, Seychelles, Sint Maarten, Sudan, Sweden, Syria, Venezuela, and Yemen.
When will my order be shipped? When will it arrive?
Orders will be shipped within 1-3 days. If some apparel of an order is out of stock, we need 5-8 days to replenish it. Shipping times start once the order is processed. Shipping times may vary, but on average orders take between 8–15 business days to be delivered. Please note: customers outside the Continental United States, Canada, EU countries, and Australia may experience longer shipping times.
What is the difference between Order Date and Ship Date?
The Order Date refers to the date the order was received. The Ship Date refers to the date the order was shipped from our shipping facility.
When I track the status of my order, it says it was delivered but I can't find it. Where is it and what should I do?
Please check the following:
When will my credit card/Paypal account be refunded?
Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.
How Do I Know What Size to Choose?
You can refer to 'Size Guide' at the bottom of the web page and previous purchase sizes. However, if you are unsure of a particular style or would like any advice, please email firstname.lastname@example.org and we will do our best to help.
Are my details secure?
Yes - our website is very secure. We will take good care of your personal details and won't pass them on to any other companies.
Is gift wrapping available?
All our orders are gift wrapped as standard with no extra charge. We think that every one of our customers deserves to be treated so we hope you feel special when you receive your order.